Contact information
Last updated: 27 September 2026
If you need help with an order, delivery, return, product question or general enquiry, please contact Nolima Customer Support.
Customer Support
Email: info@nolima.co.uk
Telephone: +447403644157
Website: nolima.co.uk
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Business Information
Nolima
Operated by OUTSOURCEUK LTD
Company No. 16575737
Registered in England and Wales
What we can help with
You can contact us regarding:
- order status
- delivery and tracking
- returns and refunds
- damaged or incorrect items
- cancellations
- product information
- sizing
- jewellery care
- payment questions
- website issues
- general customer service enquiries
Response Times
We aim to respond to customer enquiries as soon as reasonably possible.
During weekends, public holidays, sales events or other busy periods, responses may take longer than usual.
Order Enquiries
For order-related enquiries, please provide:
- full name
- order number
- email address used at checkout
- brief description of the issue
For damaged or incorrect items, please also include clear photographs where possible.
Returns
Please do not send products to our registered office or any other address without first contacting us.
Some Nolima orders may be fulfilled by different brands, suppliers or fulfilment partners, so the correct return address may vary.
Please email:
before returning any item.
Privacy Enquiries
For questions relating to your personal information, privacy rights or data requests, contact:
Privacy Email: info@nolima.co.uk
Please see our Privacy Policy for further information.
Business and Brand Enquiries
For wholesale, brand partnership, supplier or other commercial enquiries, please contact:
Please include relevant information about your business or proposal.
Complaints
If you have a complaint about an order or our service, please contact:
Please provide as much relevant information as possible so we can review the matter properly.
Important
Our telephone number is currently listed as +447403644157. Because Nolima is presented as a UK-focused store, I would avoid labelling this as a “UK phone number”. Display it simply as Telephone unless you later add a UK customer-service number.
Also replace +447403644157. with the actual registered office address of OUTSOURCEUK LTD before publishing.