Terms of service
Last updated: 27 September 2026
These Terms of Service govern your use of nolima.co.uk and any purchases made through the website.
The website is operated by:
Nolima
Operated by OUTSOURCEUK LTD
Company No. 16575737
Registered in England and Wales
Website: nolima.co.uk
Email: info@nolima.co.uk
Telephone: +447403644157
By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service.
1. About Nolima
Nolima is an online jewellery retailer offering products including earrings, necklaces, rings, bracelets, jewellery sets and related accessories.
We operate as a curated retailer and may source products from selected brands, wholesalers, distributors and other approved suppliers.
Depending on the product, an order may be fulfilled:
- directly by Nolima;
- by a supplier;
- by a brand partner;
- by a distributor;
- or by a third-party fulfilment provider.
Some products may therefore be dispatched from different locations.
2. Eligibility to use our website
By using this website or placing an order, you confirm that:
- you are legally capable of entering into a binding contract;
- the information you provide is accurate and complete;
- you will not use the website for fraudulent, illegal or abusive purposes.
If you are under the age required to enter into a contract in your jurisdiction, you should only use the website with appropriate parental or guardian involvement.
3. Products
We aim to display our products as accurately as reasonably possible.
Product pages may contain information including:
- product images;
- materials;
- dimensions;
- colours;
- finishes;
- sizes;
- brand information;
- care instructions;
- availability;
- delivery estimates.
Some product information may be supplied to us by brands, manufacturers or suppliers.
We take reasonable steps to keep information accurate, but minor differences may occur, including differences in:
- colour;
- finish;
- packaging;
- dimensions;
- appearance on different screens.
Where exact product characteristics are important to you, please review the product description carefully before ordering.
4. Jewellery materials and care
Different jewellery products may use different materials and finishes.
These may include, where stated on the product page:
- sterling silver;
- gold plating;
- gold vermeil;
- stainless steel;
- brass;
- cubic zirconia;
- crystals;
- gemstones;
- other jewellery materials.
You should rely on the information shown on the individual product page.
We do not claim that all Nolima products use the same materials.
Jewellery can naturally change appearance over time depending on wear, storage, moisture, chemicals, perfumes and other factors.
Please refer to our Jewellery Care Guide where available.
5. Product availability
All products are subject to availability.
Because some products may be supplied through third-party brands or suppliers, stock levels can occasionally change before our website updates.
In rare cases, an item may become unavailable after an order has been placed.
If this happens, we may:
- contact you with an update;
- offer an alternative where appropriate;
- cancel the unavailable item;
- issue a refund for the unavailable item.
We are not obliged to supply a product that is no longer available.
6. Prices
Prices displayed on our website are shown in the currency indicated at checkout.
For UK customers, prices will generally be displayed in GBP (£) where configured.
We reserve the right to change prices at any time.
A price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing error.
7. Pricing errors
We make reasonable efforts to ensure prices are accurate.
If a product has been listed at an obviously incorrect price due to a technical, administrative or supplier error, we may cancel the order before fulfilment.
If payment has already been taken, the relevant amount will be refunded.
8. Promotions and discount codes
From time to time, we may offer:
- sales;
- promotional discounts;
- voucher codes;
- special offers.
Promotions may be subject to additional conditions.
Unless otherwise stated:
- only one promotional code may be used per order;
- discount codes cannot normally be exchanged for cash;
- promotions may be withdrawn or changed;
- some products or brands may be excluded.
9. Placing an order
When you place an order, you are making an offer to purchase the products in your basket.
After checkout, you may receive an automated order confirmation.
An automated confirmation does not necessarily mean that your order has been fully accepted for fulfilment.
We may need to verify:
- payment;
- availability;
- delivery information;
- supplier availability;
- fraud checks;
- fulfilment eligibility.
10. Order acceptance
A contract for the purchase of goods is formed when we accept your order in accordance with our order process.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- the order appears fraudulent;
- delivery information is incomplete;
- there is an obvious pricing error;
- supplier fulfilment cannot be completed;
- legal or regulatory restrictions apply.
If we cancel an order after payment has been taken, we will issue an appropriate refund.
11. Payment
Payment must be made using a payment method available at checkout.
Payment processing may be provided by Shopify and/or third-party payment processors.
We do not generally store complete payment card information ourselves.
Your payment provider may carry out:
- authentication;
- fraud checks;
- authorisation;
- verification.
Your order may be delayed or cancelled if payment cannot be successfully authorised.
12. Fraud prevention
To protect customers and our business, we may review orders for potential fraud.
We may request additional information where an order appears unusual or high risk.
We reserve the right to refuse an order where we reasonably believe fraud, misuse or unauthorised payment may be involved.
13. Shipping and delivery
Delivery information, estimated times and available shipping options are described in our Shipping Policy and/or at checkout.
Delivery times are estimates unless explicitly stated otherwise.
Some orders may be fulfilled directly by third-party suppliers or brand partners.
This means:
- different products may ship separately;
- packages may arrive at different times;
- different carriers may be used;
- dispatch locations may vary.
14. International and supplier-direct fulfilment
Where a product is fulfilled by a supplier or brand partner, the supplier may receive information necessary to fulfil your order.
This can include:
- your name;
- delivery address;
- telephone number;
- email address where required for delivery;
- items ordered;
- delivery instructions.
This information should only be used where necessary for fulfilment, delivery or associated customer service.
15. Delivery delays
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- courier delays;
- customs processing;
- severe weather;
- industrial action;
- border delays;
- supplier delays;
- transport disruption;
- incorrect delivery information supplied by the customer.
Where we become aware of a significant delay, we will try to keep you informed where reasonably possible.
16. Delivery address
You are responsible for providing a complete and accurate delivery address.
Please review your details carefully before completing checkout.
If you notice an error, contact us immediately at:
We cannot guarantee that an address can be changed once fulfilment has started.
17. Split shipments
An order containing multiple products may be split into separate shipments.
This may happen where products are:
- supplied by different brands;
- stored in different locations;
- fulfilled by different partners.
Separate tracking information may be provided where available.
18. Risk and ownership
Risk in physical goods generally passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.
Ownership of the goods will generally pass after full payment has been received.
19. Returns and refunds
Returns, refunds, exchanges and cancellations are governed by our Return & Refund Policy.
Nothing in these Terms is intended to limit rights available to consumers under applicable UK law.
20. Cancellation rights
UK consumers purchasing online may have legal cancellation rights in certain circumstances.
The applicable process and any exclusions are explained in our Return & Refund Policy.
Some goods may be excluded from change-of-mind cancellation rights where permitted by law, including certain personalised or hygiene-sensitive items.
21. Earrings and hygiene-sensitive jewellery
Certain pierced or hygiene-sensitive jewellery may be subject to additional return restrictions once hygiene protection or sealed packaging has been removed.
This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise not compliant with applicable consumer law.
22. Faulty or incorrect goods
If you receive goods that are:
- faulty;
- damaged;
- incorrect;
- not as described;
please contact us at:
Your legal rights may entitle you to a repair, replacement, refund or other remedy depending on the circumstances.
23. Images and product presentation
We aim to present product images accurately.
However, colours and details may appear differently depending on:
- screen settings;
- lighting;
- device type;
- photography;
- product manufacturing variations.
Minor visual variations do not necessarily mean a product is defective.
24. Brand names and trademarks
Nolima may sell products from third-party brands.
Brand names, trademarks, logos, product photography and other intellectual property remain the property of their respective owners.
Displaying a brand on Nolima does not automatically mean that Nolima owns that brand or its intellectual property.
We will only describe ourselves as an “authorised retailer”, “official stockist” or similar where that status has been confirmed.
25. Website intellectual property
Unless otherwise stated, the content of nolima.co.uk, including:
- original text;
- website design;
- branding;
- graphics;
- layout;
- original photography;
- logos owned by us;
is owned by or licensed to Nolima / OUTSOURCEUK LTD.
You may not copy, reproduce, republish or commercially exploit our original content without permission.
26. Acceptable use
You must not use the website:
- for unlawful purposes;
- to commit fraud;
- to distribute malware;
- to interfere with website security;
- to scrape or extract content unlawfully;
- to impersonate another person;
- to misuse payment systems;
- to attempt unauthorised access to our systems.
We may restrict access where misuse is suspected.
27. Customer accounts
Where customer accounts are available, you are responsible for keeping your login information confidential.
Please notify us if you believe your account has been accessed without permission.
We may suspend or close accounts used fraudulently or abusively.
28. Reviews and user content
Where we allow product reviews or other customer content, you must ensure that your submission is:
- genuine;
- lawful;
- relevant;
- not abusive;
- not defamatory;
- not fraudulent;
- not misleading.
We reserve the right to moderate or remove content where reasonably necessary.
We do not permit fake customer reviews.
29. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for:
- their content;
- their policies;
- their security;
- their availability;
- their products or services.
You should review third-party terms and privacy policies separately.
30. Website availability
We aim to keep our website available and functioning properly.
However, we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- maintenance;
- technical issues;
- hosting problems;
- security incidents;
- updates;
- circumstances outside our control.
31. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, we are not responsible for losses that are:
- not reasonably foreseeable;
- caused by misuse of a product;
- caused by failure to follow care instructions;
- caused by events outside our reasonable control;
- business losses arising from a consumer purchase.
These Terms do not limit mandatory consumer rights.
32. Personal use
Unless we agree otherwise, products purchased through Nolima are intended primarily for personal use.
If you wish to purchase products for resale or commercial purposes, please contact us before ordering.
33. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy.
34. Cookies
Our website may use cookies and similar technologies.
Further information is available in our Cookie Policy.
Where legally required, non-essential cookies will be subject to consent controls.
35. Changes to these Terms
We may update these Terms from time to time.
Changes may be made because of:
- legal requirements;
- operational changes;
- changes to our services;
- changes to our suppliers;
- changes to our website.
The latest version will be published on this page with an updated date.
36. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
37. No waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
38. Governing law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts of the part of the UK in which you live.
39. Contact us
For questions about these Terms, your order or the use of our website, contact:
Nolima
Operated by OUTSOURCEUK LTD
Company No. 16575737
Registered in England and Wales
Website: nolima.co.uk
Email: info@nolima.co.uk
Privacy Email: info@nolima.co.uk
Customer Support Email: info@nolima.co.uk
Telephone: +447403644157