Shipping policy
Shipping Policy
Last updated: 27 September 2026
This Shipping Policy explains how orders placed through nolima.co.uk are processed, dispatched and delivered.
Nolima is operated by OUTSOURCEUK LTD, Company No. 16575737, registered in England and Wales.
Website: nolima.co.uk
Email: info@nolima.co.uk
Telephone: +447403644157
1. Order processing
After you place an order, you will normally receive an order confirmation by email.
Orders may be subject to:
- payment authorisation
- stock confirmation
- supplier confirmation
- fraud-prevention checks
- address verification
Because Nolima works with selected brands, suppliers, distributors and fulfilment partners, some products may be processed directly by a third-party fulfilment partner.
Processing times can vary by product.
Where a product page provides a specific dispatch estimate, that estimate should be used as the primary guide.
2. Where orders are shipped from
Nolima is a curated online jewellery retailer.
Depending on the product, an order may be dispatched from:
- Nolima-held stock
- a brand partner
- a wholesale supplier
- a distributor
- a third-party fulfilment centre
This means not every product is necessarily dispatched from the same location.
We do not claim that all products are shipped from the United Kingdom unless this is specifically stated on the relevant product page.
3. UK delivery
We primarily serve customers in the United Kingdom.
Available shipping methods, prices and estimated delivery times will be shown at checkout where possible.
Delivery times vary depending on:
- the product ordered
- dispatch location
- supplier processing time
- courier used
- destination
- public holidays
- customs or border processing where applicable
Any delivery timeframe shown on the website is an estimate unless clearly stated otherwise.
4. Dispatch estimates
Dispatch time refers to the period before your order is handed to the carrier.
Some items may dispatch quickly, while others may require additional processing because they are fulfilled directly by a brand or supplier.
If an item has a longer expected dispatch period, we aim to make this clear on the product page or during checkout.
5. Delivery estimates
Delivery estimates begin after dispatch, not necessarily from the moment the order is placed.
For example, if a product requires several business days for processing, the shipping transit time begins after the product has been dispatched.
We recommend checking both:
- the product's dispatch estimate
- the delivery estimate shown at checkout
6. Split shipments
If you order multiple products, they may be shipped separately.
This can happen where products are:
- supplied by different brands
- stored at different fulfilment locations
- processed by different suppliers
You may therefore receive:
- more than one parcel
- parcels on different days
- separate tracking numbers
You will not normally be charged additional delivery fees solely because we split an order for fulfilment purposes unless clearly disclosed.
7. Tracking
Where tracking is available, tracking information will normally be provided by email after dispatch.
Please allow some time after receiving a tracking number for the carrier's system to update.
Some economy or specialist delivery services may provide limited tracking.
8. Shipping charges
Shipping costs depend on factors such as:
- destination
- order value
- fulfilment location
- parcel size
- courier service
- delivery speed
The applicable shipping cost will be shown at checkout before you complete your purchase.
We will not intentionally add undisclosed shipping charges after an order has been placed.
9. Free shipping promotions
From time to time, Nolima may offer free shipping based on:
- minimum order value
- promotional campaigns
- selected products
- selected UK regions
Any conditions will be shown with the relevant offer.
Free shipping promotions may exclude certain remote destinations or specialist delivery services where clearly stated.
10. Address accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please check your:
- recipient name
- house/building number
- street
- city
- postcode
- country
- telephone number
before completing checkout.
If you notice a mistake, contact us as soon as possible at:
We will try to update the address before fulfilment, but we cannot guarantee changes once an order has been processed or dispatched.
11. Failed delivery
A delivery may fail if:
- the address is incorrect
- the address is incomplete
- the recipient is unavailable
- the carrier cannot gain access
- the parcel is not collected
- delivery is refused
If a parcel is returned to the sender, please contact us.
Depending on the circumstances, we may offer:
- re-delivery
- a refund
- another appropriate solution
Additional delivery charges may apply where the failed delivery resulted from incorrect customer information or failure to collect the parcel.
12. Delivery delays
Although we aim to provide realistic delivery estimates, delays can occasionally occur.
Possible causes include:
- carrier disruption
- severe weather
- public holidays
- industrial action
- customs checks
- border delays
- high seasonal demand
- supplier delays
- incorrect address information
- circumstances outside our reasonable control
If we become aware of a significant delay, we will try to provide an update where reasonably possible.
13. International fulfilment and customs
Some products may be fulfilled from outside the United Kingdom.
Where this applies, the parcel may pass through customs or import processing.
Depending on the shipping arrangement, duties, import VAT or other charges may either:
- be included in the checkout price
- be prepaid by the supplier
- or be payable separately by the recipient
Where we know that additional import charges may apply, we aim to make this clear before purchase.
We do not want customers to receive unexpected charges, so product-specific shipping information should always be reviewed before ordering.
14. Duties and taxes
For UK orders, the treatment of duties and taxes may depend on:
- where the item is dispatched from
- order value
- supplier arrangement
- delivery service used
If duties and taxes are included, this may be described as duties paid, taxes included or similar wording.
If duties are not prepaid, you may be contacted by the carrier or customs authority before delivery.
15. Remote and restricted delivery areas
Some delivery services may take longer or cost more for:
- Northern Ireland
- Scottish Highlands
- Scottish Islands
- Isle of Man
- Channel Islands
- other remote or offshore areas
Available options will depend on the carrier and supplier.
Any applicable restrictions or additional charges should be shown at checkout where possible.
16. PO boxes and alternative addresses
Some carriers or suppliers may not be able to deliver to:
- PO boxes
- parcel lockers
- forwarding addresses
- certain commercial collection addresses
If a delivery address is not supported, we may contact you to request an alternative address.
17. Signature on delivery
Certain higher-value orders may require a signature or another form of delivery confirmation.
This may be required by:
- the courier
- the supplier
- Nolima
- the payment provider
Please ensure someone is available to receive the parcel where required.
18. Lost parcels
If your tracking information suggests that a parcel may be lost, contact us at:
Please provide:
- order number
- customer name
- delivery address
- tracking number, if available
We may need to investigate the shipment with the relevant courier or supplier before issuing a replacement or refund.
19. Marked as delivered but not received
If tracking shows a parcel as delivered but you cannot locate it, please first check:
- around the property
- with household members
- with neighbours
- any designated safe place
- any delivery photograph or carrier notice
If the parcel is still missing, contact us promptly at info@nolima.co.uk.
We may open an investigation with the carrier.
20. Damaged parcels
If your parcel arrives visibly damaged, please take photographs of:
- the external packaging
- shipping label
- internal packaging
- damaged item
and contact us as soon as possible.
Please do not discard the packaging until the issue has been reviewed, as the courier or supplier may require evidence.
21. Incorrect items
If you receive the wrong item, please contact us at:
Include your order number and photographs of the item received.
We will review the issue and provide appropriate instructions.
22. Packaging
Packaging may vary depending on the brand or fulfilment partner.
Your order may arrive in:
- Nolima packaging
- brand packaging
- neutral fulfilment packaging
- supplier packaging
This can vary between products and shipments.
Where gift packaging is offered, this will be shown separately on the product page or at checkout.
23. Supplier-direct fulfilment
Some Nolima products may be shipped directly from an approved supplier or brand partner to the customer.
This allows us to offer a broader range of products without requiring every item to be stored at a single warehouse.
In these cases:
- the sender name may vary
- packaging may vary
- tracking may be provided by the supplier or courier
- delivery times may differ between products
Nolima remains your customer service contact for orders placed through our website.
24. Order changes after dispatch
Once an order has been dispatched, we usually cannot:
- change the delivery address
- change the recipient
- add products
- remove products
- cancel the shipment
You may need to contact the carrier directly if they offer in-transit delivery options.
25. Cancellation before dispatch
If you need to cancel an order, contact us as quickly as possible at:
We will try to stop fulfilment before dispatch.
However, some supplier-direct orders may enter processing shortly after purchase, so cancellation cannot always be guaranteed.
If dispatch has already taken place, the order may need to be handled through our Return & Refund Policy.
26. Business days
Unless stated otherwise, references to business days generally mean Monday to Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
27. Peak periods
Delivery and processing times may be longer during busy periods such as:
- Christmas
- Black Friday
- major sales
- public holidays
- supplier promotions
We recommend ordering early where products are required for a particular date or occasion.
28. Orders required by a specific date
Unless we explicitly provide a guaranteed delivery service, estimated delivery dates should not be treated as guarantees.
If you require an item for:
- a birthday
- wedding
- anniversary
- holiday
- other important event
we recommend ordering well in advance.
29. Returns
Shipping a product to you and returning a product to us are separate processes.
Please see our Return & Refund Policy for information about:
- return eligibility
- return shipping
- damaged items
- faulty goods
- refunds
- exchanges
Do not return products to the sender address shown on a parcel unless Nolima has specifically instructed you to do so.
30. Contact us
For questions about shipping, delivery or tracking, contact:
Nolima
Operated by OUTSOURCEUK LTD
Company No. 16575737
Registered in England and Wales
Website: nolima.co.uk
Email: info@nolima.co.uk
Telephone: +447403644157
For the most accurate information about a particular order, please include your order number when contacting us.