Privacy policy

Privacy Policy

Last updated: 27 September 2026

This Privacy Policy explains how Nolima collects, uses, stores and shares personal information when you visit nolima.co.uk, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

Nolima is operated by OUTSOURCEUK LTD, Company No. 16575737, registered in England and Wales.

For the purposes of applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, the relevant data controller is:

OUTSOURCEUK LTD trading as Nolima
Registered in England and Wales
Email: info@nolima.co.uk

1. Information we collect

We may collect personal information directly from you, automatically through your use of our website, and from service providers that support our ecommerce operations.

Depending on how you interact with Nolima, this may include:

• your name
• billing address
• delivery address
• email address
• telephone number
• order details
• products purchased
• payment status
• transaction information
• account information, if customer accounts are enabled
• correspondence with customer support
• return and refund information
• marketing preferences
• IP address
• browser type
• device information
• cookie identifiers
• website usage information
• referral source
• approximate location derived from technical data
• fraud-prevention information

We do not intentionally collect more personal information than is reasonably necessary for our business operations.

2. Payment information

Payments on our website are processed by third-party payment providers made available through Shopify or other payment services enabled on the store.

Nolima does not generally receive or store your full payment card number.

Payment providers may process information such as:

• card details
• billing information
• payment authentication information
• transaction details
• fraud-prevention data

Their handling of your information is also governed by their own privacy policies.

3. How we use your personal information

We may use your personal information to:

• process and fulfil orders
• arrange delivery
• communicate order updates
• verify payments
• prevent fraud and misuse
• manage returns, refunds and cancellations
• provide customer support
• respond to enquiries
• maintain customer accounts
• improve our website and services
• analyse website performance
• understand customer behaviour
• maintain website security
• comply with legal and regulatory obligations
• keep business and accounting records
• send marketing communications where permitted
• personalise marketing where appropriate and lawful

We do not sell personal information to third parties in the ordinary meaning of selling customer databases for payment.

4. Legal bases for processing

Where UK data protection law applies, we process personal information only where we have an appropriate legal basis.

Depending on the activity, this may include:

Performance of a contract
For example, processing your information so we can accept, fulfil and deliver your order.

Legal obligation
For example, keeping records required for tax, accounting, regulatory or legal purposes.

Legitimate interests
For example, preventing fraud, improving our services, securing our website, understanding business performance and handling customer service efficiently, where those interests are not overridden by your rights.

Consent
For example, certain marketing communications or non-essential cookies where consent is required.

5. Order fulfilment and supplier-direct shipping

Nolima is a curated jewellery retailer and some products may be fulfilled directly by approved brands, suppliers, distributors or fulfilment partners.

Where this happens, we may need to share information required to fulfil your order, such as:

• your name
• delivery address
• telephone number
• email address where required for delivery
• products ordered
• delivery instructions
• order reference

We only intend to provide information reasonably necessary for fulfilment, delivery, returns or related customer service.

Suppliers and fulfilment partners may operate outside the UK.

Where personal information is transferred internationally, we aim to use appropriate safeguards where required by applicable law.

6. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to operate our website, manage orders and provide checkout functionality.

As part of these services, Shopify may process customer information on our behalf and, in some circumstances, for its own stated purposes.

Shopify's own privacy practices apply to its processing of personal information.

7. Service providers

We may share relevant information with trusted companies that help us operate our business, including:

• ecommerce platform providers
• payment processors
• delivery carriers
• brands and wholesale suppliers
• fulfilment providers
• returns providers
• email service providers
• website hosting and technical providers
• analytics providers
• fraud-prevention services
• customer service systems
• accounting and professional advisers
• marketing platforms where appropriate

These service providers should only receive information relevant to the services they provide.

8. Delivery companies

To deliver an order, we may share information with postal services, couriers and logistics companies.

This may include your:

• name
• delivery address
• telephone number
• email address
• delivery instructions

Carriers may use this information to provide tracking, delivery notifications and delivery services.

9. Cookies and similar technologies

Nolima may use cookies and similar technologies to:

• keep the website functioning
• remember preferences
• operate the shopping basket
• maintain sessions
• support checkout
• understand website traffic
• measure website performance
• analyse how customers use the store
• support marketing and advertising where permitted

Some cookies are necessary for the website to function.

Other cookies, including certain analytics or advertising cookies, may require your consent.

For more information, please see our Cookie Policy.

10. Analytics

We may use analytics tools to understand how customers use Nolima.

These tools may collect information such as:

• pages visited
• time spent on pages
• device type
• browser
• approximate location
• traffic source
• interactions with the website
• conversion information

We use this information to improve our website, merchandising, customer experience and business performance.

11. Marketing communications

Where permitted by law, we may use your information to send marketing communications about:

• new products
• jewellery collections
• offers
• promotions
• sales
• brand updates

You can unsubscribe from email marketing at any time by using the unsubscribe link included in the email or contacting us.

Unsubscribing from marketing will not stop essential transactional communications relating to an order.

12. Advertising

Where enabled and legally permitted, we may work with advertising platforms to show relevant advertisements and measure advertising performance.

These platforms may process information collected through cookies or similar technologies.

Where consent is required for advertising cookies, we will seek that consent before using them.

13. Fraud prevention and security

We may process personal information to protect:

• Nolima
• our customers
• payment providers
• suppliers
• our website
• our business systems

This may include detecting suspicious transactions, account misuse, fraudulent payment attempts or other security risks.

We may also use third-party fraud-prevention systems.

14. When we may disclose information

We may disclose personal information where reasonably necessary:

• to fulfil an order
• to provide requested services
• to comply with law
• to respond to lawful requests from authorities
• to enforce our terms
• to protect legal rights
• to investigate fraud
• in connection with a business sale, restructuring or transfer

We do not disclose personal information unnecessarily.

15. International transfers

Some of our suppliers, service providers or technology partners may be located outside the United Kingdom.

This means personal information may be processed in other countries.

Where UK data protection law requires safeguards for an international transfer, we aim to use an appropriate lawful transfer mechanism.

16. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and operational requirements.

Retention periods may vary depending on the type of information.

For example, order and transaction records may need to be retained for several years for accounting, tax and legal purposes.

17. Your UK data protection rights

Subject to applicable law and any relevant exemptions, you may have rights including the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of certain information
• request restriction of processing
• object to certain processing
• request portability of certain information
• withdraw consent where processing is based on consent
• object to direct marketing
• make a complaint to a data protection regulator

These rights are not absolute and may depend on the circumstances.

18. How to exercise your rights

To make a privacy request, contact:

info@nolima.co.uk

Please include enough information for us to identify you and understand your request.

We may need to verify your identity before completing certain requests.

19. Direct marketing rights

You may ask us to stop using your personal information for direct marketing at any time.

For email marketing, you can also use the unsubscribe link contained in our marketing emails.

20. Children's privacy

Nolima is not intended for children who are not legally able to enter into ecommerce transactions independently.

We do not knowingly seek to collect personal information from children for the purpose of marketing to them.

If you believe a child has provided us with personal information inappropriately, please contact us.

21. Security

We use reasonable organisational and technical measures designed to protect personal information against:

• unauthorised access
• loss
• misuse
• alteration
• disclosure

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

22. Third-party websites

Our website may contain links to websites operated by brands, social networks, payment providers or other third parties.

We are not responsible for the privacy practices of third-party websites.

You should review their privacy policies separately.

23. Social media

If you interact with Nolima through social media, the relevant social media platform may process information about you under its own privacy policy.

Information you choose to make public on social media may also be visible to others.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services
• changes to technology
• new suppliers or service providers
• legal or regulatory developments
• changes to how we process personal information

The latest version will be published on this page with an updated “Last updated” date.

25. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You may also have the right to complain to the Information Commissioner's Office (ICO) in the United Kingdom.

26. Contact details

For privacy questions or requests, contact:

Nolima
Operated by OUTSOURCEUK LTD
Company No. 16575737
Registered in England and Wales

Website: nolima.co.uk
Privacy Email:  info@nolima.co.uk
Customer Support Email: info@nolima.co.uk
Telephone: +447403644157